By Mei Lin Fung, Institute of Service Organization Excellence, Inc
People have long been fascinated by the question of whether intelligent life exists on other planets. The SETI Institute has been trying to answer this question for the past 25 years, by using arrays of radio telescopes to scan the heavens looking for signals that seem to come from an intelligent source.
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By Mei Lin Fung, Institute of Service Organization Excellence, Inc
A great video about exploring the possible through Play.
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By Mei Lin Fung, Institute of Service Organization Excellence, Inc
The folly of rewarding IT for buying software while hoping for collaboration. When will we learn to listen and understand first?
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By Mei Lin Fung, Institute of Service Organization Excellence, Inc
The most valuable part of participating was to learn HOW MUCH social support and social assertiveness was key to weight loss and maintenance.
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By Mei Lin Fung, Institute of Service Organization Excellence, Inc
I facilitated the interactive workshop in parallel with World Economic Forum Global Leadership Fellow Derek O'Halloran's plenary session on The Great Transformation.
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By Mei Lin Fung, Institute of Service Organization Excellence, Inc
Jim Sabin teaches at the Harvard Medical School and is a voice of reason that I appreciate.
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By Mei Lin Fung, Institute of Service Organization Excellence, Inc
I was moved to post the RSA Animation of Dan Pink's Drive - which I have recommended countless times face to face but neglected to mention on the blog so now its here! Read more
By Mei Lin Fung, Institute of Service Organization Excellence, Inc
What a great experience being on the steering committee for the Triple Helix Conference at Stanford.
By Mei Lin Fung, Institute of Service Organization Excellence, Inc
This post was inspired by reading Lawrence Weschler's article "Vanishing Point" in the June 2005 issue of Harper's Magazine. Read More
By Mei Lin Fung, Institute of Service Organization Excellence, Inc
Visualization Innovation - Last Tuesday we presented a workshop at Stanford's 8th Innovation Journalism conference which created a collective view of the Great Transformation of Journalism. Read more
By Mei Lin Fung, Institute of Service Organization Excellence, Inc
Anne Obarski writes in The Side Road, that earning customer trust is the only way to win and keep customers. Read more
By Mei Lin Fung and Naeem Zafar, Institute of Service Organization Excellence, Inc
You may know that the wheels on your car require alignment every 25,000 miles (or more often, depending on how bumpy the roads...
By Mei Lin Fung, Institute of Service Organization Excellence, Inc
Contact centers are finally being recognized for their essential role in generating revenue, retaining customers and...
By Mei Lin Fung, Institute of Service Organization Excellence, Inc
I just got a new Dell laptop and paid a fortune for the four-year, in-home service. The machine is a lemon and the service is a lie. I'm having all kinds of trouble...
By Mei Lin Fung, Institute of Service Organization Excellence, Inc
Here's some sensible advice from G at Spatially Relevant telling the story of how a business was helped to take advantage of Face book...
By Mei Lin Fung, Institute of Service Organization Excellence, Inc
My friend Cindy made 85 calls to the same number. She refused to give up in her quest to speak with someone able to use human judgment. And hers isn't the only modern call...
By Mei Lin Fung, Institute of Service Organization Excellence, Inc
My daughter and I were going to visit her grandparents in Singapore, leaving from the United States. I wanted to use my accumulated United frequent flier miles for...
By Mei Lin Fung & Dr. Baumin Lee
Of course we are too busy and don’t have enough time! When we go into work each day and see crisis and problems coming in like a tidal wave, it is difficult...
